Shipping & Returns: Quick Answers

Please read this page before placing your order. We are committed to being clear and direct in regards to our policies. Please ask any questions you have before placing any order.

• Can I return an airgun? No. All airgun sales are final.
• Can I cancel an order  before it ships? Yes. All cancelled orders are subject to a 5% transaction fee.
• Can I exchange a moderator or adapter? Yes. Moderators, adapters and other items may be exchanged within 30 days if they are in new and unused condition. If the returned item shows any sign of wear, damage or use, up to 85% of the value of the returned item will be credited towards the exchange. Customers are responsible for shipping costs to and from DonnyFL for exchanges.
• Can I return a moderator or adapter? Yes. Moderators, adapters and other items may be returned within 30 days if they are in new and unused condition. A 5% transaction fee will be deducted from the refund to cover transaction fees. If the returned item shows any sign of wear, damage or use, up to 85% of the value of the returned item will be refunded.
• Are shipping charges refundable? No. Shipping charges are non-refundable.

• Is Route shipping protection refundable? No. Route charges are non-refundable.

1. Shipping

When will my order ship?

• Orders are packed and shipped Monday through Friday.
• Orders placed after 3:00 PM Eastern Time will normally ship on the next business day.
• Some orders placed after 3:00 PM may ship the same day, but same-day shipping is not guaranteed.

Which carrier will be used?

• Airguns are normally shipped by USPS or UPS.
• Accessories may be shipped by FedEx, UPS, or USPS.
• Different carrier rules may apply to Alaska, Hawaii, Puerto Rico, Guam, and other offshore U.S. territories or insular areas. Airguns must be degassed prior to shipping via air.
• DonnyFL may choose a different suitable carrier when the actual shipping cost is higher than the amount paid at checkout. This allows us to keep the cost reasonable while still delivering the order safely and promptly.

Shipping Rates

• Flat-rate shipping applies only to the 48 contiguous United States.
• Additional shipping charges may apply to Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, and other offshore areas.
• DonnyFL does not ship to areas outside the US that are not US territories or insular areas. For international orders, please see DonnyFL dealers in your region.

Route Package Protection

DonnyFL uses Route to offer package protection for eligible orders. Route Package Protection can be added at checkout and helps protect an order against loss, theft, or damage while it is in transit. If you decline this coverage during the checkout process, any claims for shipping damage will be initiated by the customer with the shipping carrier. 

Shipping Restrictions

Due to State and Local laws, we are currently unable to ship to the following areas:

• New Jersey, Illinois, Delaware and Rhode Island.
• New York City and the 5 Boroughs, Philadelphia and the District of Colombia.
  

2. Airgun Sales, Delivery Problems, and Warranty Service

Important: All airgun sales are final.

Inspect and test your airgun immediately

• DonnyFL inspects and tests every airgun before shipment.
• Inspect and test your airgun as soon as it arrives.
• You must notify DonnyFL of missing parts or shipping damage within 48 hours of delivery.
• If you believe an airgun has a manufacturing defect or requires warranty service, the DonnyFL team can assist you in contacting the manufacturer to resolve the issue. DonnyFL does not handle warranty service for all of the brands it represents as a dealer. Please see the specific airgun manufacturer's website for details about their warranty coverage and requirements.
  

What if my package is not delivered to me or is damaged in transit?

• Please contact us using the form here https://donnyfl.com/pages/contact so that we can assist you.
• We offer Route shipping protection to provide insurance against loss or damage during transit. If you decline this optional shipping protection when you place your order, loss or damage to your order is not covered by DonnyFL.

What is covered by DonnyFL's warranty?

DonnyFL is committed to producing industry leading accessories for the airgun market. We have machined your moderator or adapter to precise tolerances so that all threaded sections mate properly, seat fully and keep the bore of the moderator in line with the muzzle of the airgun. The center of the threaded endcap and front or exit aperture are in perfect alignment and sized for maximum sound restriction with minimal risk of clipping.

If you suspect that there is a manufacturing defect, please reach out to us at https://donnyfl.com/pages/contact so we can help resolve the issue.

3. Returns and Exchanges

Most items may be returned or exchanged within 30 days of delivery. All airgun sales are final.

To qualify for a return or exchange, the item must be:

• Unused and undamaged;
• In its original packaging; and
• In new, sellable condition.

An item that does not meet all three conditions cannot be returned without prior authorization. If DonnyFL approves the return, a restocking fee of at least 20%, including 5% to cover transaction fees, will apply.

Please note:

• Original shipping charges are non-refundable
• Route shipping protection fees are not refundable.
• The customer is responsible for return shipping and insurance.
  
• If damage that occurs during return shipping it will be the customer's responsibility to file a claim with the shipper.

4. Exchanges and Replacements

• What if DonnyFL send me the wrong item? DonnyFL will cover the shipping charges. The replacement or exchange will be shipped after the original item is returned. Please let us know immediately if you think we have shipped the wrong item.
• What if I ordered the wrong item? We recognize that things happen, and we want to get you what you need as quickly as we can. Send the wrong item back with a note describing what you would like to exchange the item for. When we get it back and check it out, we will invoice you for shipping and send the item to you.
• All returned items must be in new, unused and sellable condition in their original packaging or restocking fees will apply.

5. Order Cancellations and Refunds

• Before the order ships: A cancellation or refund is subject to a 5% transaction fee to cover bank-processing fees.
• After the order ships: The customer is responsible for all costs to ship an approved return back to DonnyFL. The return must still meet the eligibility rules on this page.

6. Order Verification, Fraud, Pricing, and Tracking

• Because of the products DonnyFL sells, we may perform extra order verification.
• Verification may include checking shipping and billing information, confirming a valid email address, calling the customer, and confirming cardholder information and authorization.
• DonnyFL may speak only with the cardholder. If fraud is suspected, DonnyFL must call the cardholder at the phone number provided with the order; incoming calls from the cardholder will not complete this verification.
• Fraudulent orders will be prosecuted to the fullest extent allowed by law.
• Items that are not returned within a reasonable time may be charged and may be referred for prosecution.
• Prices and availability may change without notice.
• DonnyFL is not required to honor a pricing error. If an order contains a pricing error and cannot be fulfilled, we will contact the customer by email or phone, and the credit card will not be charged.
• Occasionally there is a discrepancy between what is in stock in our warehouse and what the on-line shop thinks is in stock. If an order contains an item that is not in stock and cannot be fulfilled, we will contact the customer by email or phone, and refund will be issued without any transaction fees charged.
• Tracking information becomes available after an order has been confirmed, billed, and shipped. If the customer does not provide us with an email address at the time of order, tracking information cannot be sent.

7. Sales Tax

Sales tax will be collected on orders in Florida.

8. International Orders

As of May 5, 2025, DonnyFL no longer accepts or fulfills direct-to-consumer international orders.

Customers outside the United States must purchase DonnyFL products through an authorized international dealer or distributor. These partners are better equipped to handle local import rules, customs requirements, and product restrictions.

Using a freight forwarder or package-forwarding service

• A customer may choose to ship an order to a freight forwarder, package-forwarding service, or other third-party shipping provider.
• Once the order is delivered to the forwarding address provided at checkout, DonnyFL considers the order delivered.
• After delivery to that address, DonnyFL is not responsible for loss, damage, delays, customs fees, import duties, taxes, or other delivery problems.
• Any problem that occurs after delivery to the forwarding address must be handled directly with the freight forwarder or third-party provider.
• If customs confiscates an order, DonnyFL is not responsible for the loss and will not refund the products or shipping charges.
• For an approved return, the customer is responsible for return shipping, customs fees, duties, taxes, and any related charges needed to return the item to DonnyFL.

9. Customer Agreement

By placing an order on DonnyFL.com, you agree to the terms on this page. You also confirm that:

• You are at least 18 years old;
• You understand and will follow all applicable state, county, and city laws; and
• All information you provide to DonnyFL is accurate and complete.

DonnyFL Addresses

DonnyFL USA

DONNY FL LLC
1641 Smithfield Way, Suite 1179
Oviedo, FL 32765

DonnyFL International

Calle 74 No. 244, Int. 12
Plaza Forterra, Las Americas
Merida, Yucatan, Mexico 97305