Shipping & Returns: Quick Answers

Please read this page before placing your order. These rules explain when orders ship, what to do if there is a problem, and who is responsible for shipping costs.

• Airguns: All airgun sales are final.
• Damage or missing parts: Notify DonnyFL within 48 hours of delivery.
• Most non-airgun items: May be returned within 30 days if they are unused, in the original packaging, and in new, sellable condition.
• Original shipping charges: Non-refundable.
• Cancellations before shipping: Subject to a 5% transaction fee.
• International customers: DonnyFL does not accept direct-to-consumer international orders.

1. Shipping

When will my order ship?

• Orders are packed and shipped Monday through Friday.
• Orders placed after 3:00 PM Eastern Time will normally ship on the next business day.
• Some orders placed after 3:00 PM may ship the same day, but same-day shipping is not guaranteed.

Which carrier will be used?

• Airguns are normally shipped by FedEx or UPS.
• Accessories may be shipped by FedEx, UPS, or USPS.
• Different carrier rules may apply to Alaska, Hawaii, Puerto Rico, Guam, and other offshore U.S. territories or insular areas.
• DonnyFL may choose a different suitable carrier when the actual shipping cost is higher than the amount paid at checkout. This allows us to keep the cost reasonable while still delivering the order safely and promptly.

Shipping rates

• Flat-rate shipping applies only to the 48 contiguous United States.
• Additional shipping charges may apply to Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, and other offshore areas.

Route Package Protection

DonnyFL uses Route to offer package protection for eligible orders. Route Package Protection can be added at checkout and helps protect an order against loss, theft, or damage while it is in transit.

2. Airgun Sales, Delivery Problems, and Warranty Service

Important: All airgun sales are final.

Inspect and test your airgun immediately

• DonnyFL inspects and tests every airgun before shipment.
• Inspect and test your airgun as soon as it arrives.
• You must notify DonnyFL of missing parts or shipping damage within 48 hours of delivery.
• If an airgun has a manufacturing defect, DonnyFL will decide whether to repair or replace it based on the problem.
• Manufacturing defects involving accessories or other non-airgun products are handled directly by the product manufacturer.

Warranty shipping costs

• Within 45 days of purchase: For approved warranty service, DonnyFL will cover shipping to and from DonnyFL.
• More than 45 days after purchase: The customer pays to ship the product to DonnyFL. DonnyFL pays to ship it back after warranty service.

What is not covered by the warranty?

• Normal maintenance items, including certain seals and O-rings such as breech O-rings.
• Problems caused by misuse, incorrect operation, incorrect tuning, or unauthorized modifications.
• Problems caused by installing aftermarket parts, such as power-kit parts.

DonnyFL examines every returned product. If the problem was caused by customer misuse or another non-warranty issue, DonnyFL may refuse the return or reduce the refund.

Used items, items without their original packaging, and items that are not in new, sellable condition are not eligible for return unless DonnyFL gives prior authorization. If an exception is approved, a restocking fee of up to 30% may apply.

3. Returns for Eligible Non-Airgun Items

Most eligible non-airgun items may be returned within 30 days of delivery.

To qualify for a standard return, the item must be:

• Unused;
• In its original packaging; and
• In new, sellable condition.

An item that does not meet all three conditions cannot be returned without prior authorization. If DonnyFL approves the return, a restocking fee of at least 15% will apply.

• Original shipping charges are non-refundable.
• The customer is responsible for return shipping.
• The customer must package the return safely and insure it.
• The customer is responsible for any damage that occurs during return shipping.

4. Exchanges and Replacements

• If DonnyFL made the error: DonnyFL will cover the shipping charges. The replacement or exchange will be shipped after the original item is returned.
• If the customer made the error: The customer is responsible for the shipping charges.
• Items must be in new, sellable condition.

5. Order Cancellations and Refunds

• Before the order ships: A cancellation or refund is subject to a 5% transaction fee to cover bank-processing fees.
• After the order ships: The customer is responsible for all costs to ship an approved return back to DonnyFL. The return must still meet the eligibility rules on this page.

6. Order Verification, Fraud, Pricing, and Tracking

• Because of the products DonnyFL sells, we may perform extra order verification.
• Verification may include checking shipping and billing information, confirming a valid email address, calling the customer, and confirming cardholder information and authorization.
• DonnyFL may speak only with the cardholder. If fraud is suspected, DonnyFL must call the cardholder at the phone number provided with the order; incoming calls from the cardholder will not complete this verification.
• Fraudulent orders will be prosecuted to the fullest extent allowed by law.
• Items that are not returned within a reasonable time may be charged and may be referred for prosecution.
• Prices and availability may change without notice.
• DonnyFL is not required to honor a pricing error. If an order contains a pricing error and cannot be fulfilled, we will contact the customer by email or phone, and the credit card will not be charged.
• Tracking information becomes available after an order has been confirmed, billed, and shipped.

7. Sales Tax

Sales tax will be collected on orders in Florida.

8. International Orders

As of May 5, 2025, DonnyFL no longer accepts or fulfills direct-to-consumer international orders.

Customers outside the United States must purchase DonnyFL products through an authorized international dealer or distributor. These partners are better equipped to handle local import rules, customs requirements, and product restrictions.

Using a freight forwarder or package-forwarding service

• A customer may choose to ship an order to a freight forwarder, package-forwarding service, or other third-party shipping provider.
• Once the order is delivered to the forwarding address provided at checkout, DonnyFL considers the order delivered.
• After delivery to that address, DonnyFL is not responsible for loss, damage, delays, customs fees, import duties, taxes, or other delivery problems.
• Any problem that occurs after delivery to the forwarding address must be handled directly with the freight forwarder or third-party provider.
• If customs confiscates an order, DonnyFL is not responsible for the loss and will not refund the products or shipping charges.
• For an approved return, the customer is responsible for return shipping, customs fees, duties, taxes, and any related charges needed to return the item to DonnyFL.

9. Customer Agreement

By placing an order on DonnyFL.com, you agree to the terms on this page. You also confirm that:

• You are at least 18 years old;
• You understand and will follow all applicable state, county, and city laws; and
• All information you provide to DonnyFL is accurate and complete.

DonnyFL Addresses

DonnyFL USA

DONNY FL LLC
1641 Smithfield Way, Suite 1179
Oviedo, FL 32765

DonnyFL International

Calle 74 No. 244, Int. 12
Plaza Forterra, Las Americas
Merida, Yucatan, Mexico 97305